Technical Support
Technical support refers to a service provided by knowledgeable professionals to assist individuals or organizations in resolving issues related to their technological products or services.
Ideal for organizations without internal IT.
Our Services
Find All-Encompassing IT Support Services at Maxicom Consulting
IT HelpDesk
The IT HelpDesk is your go-to tech support team, fixing issues swiftly and enhancing your tech efficiency. They provide expert assistance, ensuring smooth operations behind the scenes.
Application Support
Get reliable application support services directly on our website, ensuring smooth operation of your software solutions. Trust us to keep your digital tools running seamlessly.
Full IT Support
Full IT support services tailored to your needs. From troubleshooting to network management, we ensure seamless operation of your systems. Contact us for reliable assistance today.
Network
Professional network support services customised to your needs. From troubleshooting to optimization, we ensure seamless connectivity and reliability for your business infrastructure.
Frequently Asked Questions
We’re dedicated to being top-notch in technical support management. Our personal touch and proactive attitude set us apart as leaders. We work hard to surpass what clients expect, consistently delivering outstanding results in every interaction.
Certainly.We promise to cover all your tech needs with our thorough service package, taking care of both the physical equipment and the programs it runs. We can boost software performance and repair any faulty hardware without a hitch.
We take great satisfaction in our prompt response times, and our staff is available around-the-clock to handle your needs. In order to minimise downtime and maximise peace of mind, you may usually expect a response within minutes, depending on the nature of the situation.
In order to accommodate your company’s changing needs, our support services are indeed fully expandable. We ensure the success of your company from the beginning by expanding our solutions to meet the demands of any size organisation, from start-ups to large multinational enterprises.
Organizations turn to Maxicom Consulting for
Technical Support when they...
Bridging the gap between technical jargon and non-technical users can be challenging.
Dealing with a wide range of technical problems reported by users, which can span hardwares.
Troubleshooting problems arising from the integration of various software or hardware components
Handling a large volume of support requests, especially during peak times or after the release of new products.
Addressing security-related concerns and helping users with issues such as data breaches, malware, and other cyber threats.
Technical Support Services Options
Cost Effective, Comprehensive, + Modern IT Solutions for Smaller Organizations
Sick of fighting IT fires? No budget for an internal IT team?
Our Technical Support services options accommodate the technology and cybersecurity needs of smaller organizations that often do not have the budget to hire IT employees.
Manage On Premises
Proactive IT and cybersecurity monitoring, maintenance, and support — 24/7.
With Maxicom Consulting Manage On Premises, we take you out of the IT trenches and back to working on what matters by maintaining and supporting your existing devices, servers, and applications. We also keep you secure and provide 24/7 helpdesk support.
For organizations that:
- Have on-premises IT infrastructure but lack the expertise needed to manage it.
- Require flexible managed support that can scale up and down with organizational needs.
- Want staff to be productive instead of wasting time fixing IT issues.
For organizations that:
- Have an overburdened or nonexistent IT team and do not want to hire additional headcount.
- Historically have not invested much in IT and need to fill many critical gaps.
- Need help archiving and retaining important records and processing Open Records Requests.
Manage Essentials
Need an instant IT department? Maxicom Consulting Manage Essentials is an all-in-one IT service for municipalities and smaller organizations.
We listened to the needs of smaller organizations to help identify the most essential IT gaps. Then, we built them all into one low-cost product that’s implemented, managed, and supported by experienced, highly skilled IT professionals. Choose from three tiers—depending on your needs and budget.
The capacity, skill set, and experience to help you AIM higher.
Problem-solving
Technical support helps users troubleshoot and resolve issues they encounter with software, hardware, or services.
Customer Loyalty
Responsive and helpful technical support fosters customer loyalty, as users appreciate a company that supports them throughout their product or service lifecycle.
Skill Development
Users often acquire new skills and knowledge through interactions with technical support, enabling them to become more proficient in using technology.
Data Protection
Technical support can help users safeguard their data and privacy, addressing concerns related to data breaches or unauthorized access.
Security Guidance
Technical support assists users in implementing security measures, ensuring compliance with industry standards and regulations.
Software Updates
Technical support assists users in adapting to software updates and new features, ensuring that they make the most of the latest advancements.
Control Your IT Costs
Flat monthly IT costs. No more surprises.
Our managed IT support services are unlimited and all-inclusive, so you'll get as much remote and onsite support as you need for one flat
monthly cost.
We'll work together on annual and long-term budgets, so you'll know exactly how much you're going to spend on IT today and in the future.