Technical Support
Our Technical support services are delivered by skilled professionals to help individuals or organizations resolve issues with their technology products or services.
Ideal for organizations without internal IT.
Our Technical Support Services
At Maxicom Group, we provide a full range of IT support services to meet all your technology needs and keep your systems running smoothly.
IT HelpDesk
Our IT help desk service incudes resolving technical issues, including troubleshooting, password resets, account access, user training, device configuration support, and issue tracking through a ticket management system.
Application Support
In application support, we provide services for resolving issues of applications or software such as the installation of applications, application errors, performance issues, user guidance, software updates, and integration support with other systems.
Full IT Support
Our Full IT Support Services covers your all technology needs. In our full IT support service, we provide complete management of software, hardware, and systems, data backup and recovery, cybersecurity management, IT infrastructure setup, and monitoring.
Network Support
Our Network Support services focus on maintaining and optimizing network performance, including setup, configuration, firewall setup, VPN support, remote access, performance monitoring, and wireless network setup.
Frequently Asked Questions
Our technical support team is available through phone, email, and live chat services depending on your preferences. Detailed contact information can be provided by visiting our website’s contact page.
You are welcome to contact our technical support team at any time because we are available 24/7. No matter whether it is daytime or nighttime, we are always ready to give you terrific assistance.
During the first time you contact our technical support team, our representatives will determine the severity of your problem. In most cases, it is possible to solve problems using remotely. If the problem needs physical intervention, then we organize a physical visit as needed.
Some technical issues need time to be solved while others may take a shorter time depending on the level of complication of the problem. A simple problem may take not more than fifteen minutes while a complex one would take a longer time to solve.
Organizations turn to Maxicom Group for
Technical Support when they need...
Continuous support round the clock helps in reducing downtime and disruptions.
Professional technical support team by qualified personnel to address client needs.
Regular monitoring of the system in order to avoid the occurrence of possible issues.
Implementation of strong measures to protect and secure sensitive data which has to be protected.
Regular updates and quick system checks to enhance efficiency and performance.
Technical Support Services Options
Cost Effective, Comprehensive, + Modern IT Solutions for Smaller Organizations
Sick of fighting IT fires? No budget for an internal IT team?
Our Technical Support Services are here to help! Designed specifically for organizations, our Technical Support Services provide cost-effective, complete, and modern IT solutions. From managing technology to ensuring strong cybersecurity, our Technical Support Services cover all your needs, so you don’t have to worry about hiring an IT team. With our Technical Support Services, you can focus on growing your business while we handle your IT challenges.
Manage On Premises
Proactive IT and cybersecurity monitoring, maintenance, and support — 24/7.
With Maxicom Consulting Manage On Premises, we take you out of the IT trenches and back to working on what matters by maintaining and supporting your existing devices, servers, and applications. We also keep you secure and provide 24/7 helpdesk support.
For organizations that:
- Have on-premises IT infrastructure but lack the expertise needed to manage it.
- Require flexible managed support that can scale up and down with organizational needs.
- Want staff to be productive instead of wasting time fixing IT issues.
For organizations that:
- Have an overburdened or nonexistent IT team and do not want to hire additional headcount.
- Historically have not invested much in IT and need to fill many critical gaps.
- Need help archiving and retaining important records and processing Open Records Requests.
Manage Essentials
Need an instant IT department? Maxicom Consulting Manage Essentials is an all-in-one IT service for municipalities and smaller organizations.
We listened to the needs of smaller organizations to help identify the most essential IT gaps. Then, we built them all into one low-cost product that’s implemented, managed, and supported by experienced, highly skilled IT professionals. Choose from three tiers—depending on your needs and budget.
The Maxicom Group's capacity, skill set, and experience to help you AIM higher.
Problem-solving
Our Technical support services helps users troubleshoot and resolve issues they encounter with software, hardware, or services.
Customer Loyalty
Our technical support services ensure quick issue resolution and ongoing assistance, providing customer loyalty by supporting users throughout their product or service lifecycle.
Skill Development
Our technical support services help users gain new skills and knowledge, making them more proficient in using technology.
Data Protection
Our technical support services help users protect their data and privacy, addressing concerns about data breaches and unauthorized access.
Security Guidance
Our technical support services help users implement security measures, ensuring compliance with industry standards and regulations.
Software Updates
Our technical support services help users adapt to software updates and new features, ensuring they fully benefit from the latest advancements.
Control Your IT Costs
Flat monthly IT costs. No more surprises.
Our managed IT support services are unlimited and all-inclusive, so you'll get as much remote and onsite support as you need for one flat
monthly cost.
We'll work together on annual and long-term budgets, so you'll know exactly how much you're going to spend on IT today and in the future.